Refund policy
At Altar Native, we believe in creating experiences that elevate your wellbeing. If you're not fully satisfied with your purchase, we offer a return for any reason policy.
Returns – No Questions Asked
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Return Window: You may return any product for any reason within 30 days of delivery.
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Condition: Returns are accepted for both opened and unopened products. If you've tried the product and it didn't meet your expectations, we’re happy to offer a refund.
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Return Process: To initiate a return, please contact us at hi@altarnativebar.com with your order number. We will provide simple instructions for returning your item.
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Return Shipping: Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect product.
Refunds
- Processing Time: Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
- Full Refunds: Approved refunds will be issued for the full purchase amount, excluding shipping fees.
- Partial Refunds: Partial refunds may apply if a product is returned significantly used or damaged.
Exchanges
- Exchanges are available for defective, damaged, or incorrect products. Please contact us within 48 hours of receiving your order.
Order Issues & Damaged Items
- If your order arrives damaged or incomplete, please notify us within 48 hours with photos of the product and packaging for a replacement or refund.
Contact Us
For any return or refund inquiries, reach out to us at:
📧 help@altarnativebar.com
📞 512-814-8060
We’re here to ensure your experience with Altar Native is nothing short of exceptional.